Help & Support

Have a question? Great. We are here to help you! We’re available Mon-Fri 8am-5pm EST
Plus, you can find most answers to your questions right on this page.

 

email us: hello@CopiousBags.com

or call us: 888-503-2226

Frequently Asked Questions

What is a stand up pouch?

Simply put, it’s bag/pouch that has the ability to stand on its own. Standup pouches are primarily used for food items, however, because of their durability and standing capability, they have become extremely popular for non-food items as well. To learn about how stand up pouches are made, click here.

How do I choose the right size Copious Bag® stand up pouch?

When choosing the right size bags for your products, it’s important to keep in mind the height and the volume of the product you are packaging.  The volume of your product plays a major role in choosing the right sized stand-up bag. For example, fine salt takes up less volume than whole coffee beans. The bulkier the product, the more space required. We suggest always going one size larger to accommodate your product. So this brings us to three measurements that might be helpful in finding the right size pouch for your product. Those three measurements are the fillable area, the area above the zipper.

The fillable area refers to the measurement of the bag below the zipper line to the bottom of the bag.The space above the zipper is often used to apply labels/stickers. It is also the area that can be heat sealed to preserve your product and to ensure a tamper-evident seal above the tear notches. It’s very important to remember that this area is included in the overall dimensions of the bags BUT it is not a fillable area. We have seen it so many times, where someone assumes that a bag size of 4″ x 6″ for example, will fit their product measuring 4″ x 5″ (sorry, but it’s not going to fit).

Our 1 oz stand-up pouch bags are specifically designed for single servings, and trial sizes.

Our 2 oz stand-up pouch bags are our most popular size and are designed for small items, or products.

Our 4 oz stand-up pouch bags are for medium products.

Our 8 oz stand-up pouch bags is our largest size and are ideal for larger bulkier products.

Can I order product samples?

Yes, and we make ordering samples quick and easy. To ensure your ultimate satisfaction with the size, material, and compatibility of our bags with your product, you may order single bag samples of each style and size by visiting our samples page.

All sample orders placed before 1pm PST/4pm EST will ship the same business day.

Do you offer bulk pricing and discounts?

We sure do! The more you buy, the more you save. Discounts are applied when you order multiple quantities of the same style and same size bag. No coupon code is necessary as the discounts will be applied automatically at checkout.

SHOP MORE. SAVE MORE.

3-5 cases or packs (per size/style) – 10% off the list price*
6-9 cases or packs (per size/style) – 15% off list price*  
10+ cases or packs (per size/style) – 20% off list price*   

FREE SHIPPING – All U.S. Orders $149 or more*

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*Please note: the above discounts apply to 100 packs (100 pieces) and cases (1,000 pieces). They cannot be combined to receive the above discounts.

**This offer is not valid on previous purchases and cannot be combined with any other offers or promotions unless stated otherwise. The quantity discounts may be withdrawn at any time, at our discretion, without advance notice.

How long does shipping take?

Shipping time vary depending on your specific location. To follow are estimations of expected delivery times:

  • United States – Orders can take 1-4 business days to be delivered
  • International – Orders can take 6-20 business days to be delivered

COUNTRY          CARRIER SERVICE                     ESTIMATED DELIVERY

United States*      USPS, FedEx                                        1-4 business days      (CA deliveries only)

International        USPS, DHL Express**                       1-3 weeks              Varies by Country)

*Contiguous United States

**DHL Express is the fastest shipping method for our international customers.

International Order Delays: International shipping times vary greatly depending on the country. Some countries are designated as slow-to-ship; orders can take 4-8 weeks or longer.

Territories of the United States: Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands. Please allow 1-3 weeks for your order to be delivered.

Please Note: Once a package is in possession of the carrier (USPS, FedEx, or DHL), Copious Bags® has absolutely no control over the transit time. We cannot be held responsible for any delays, lost or undelivered packages. When available, tracking information is provided for every order (no tracking available for USPS First Class Mail). We suggest you contact the preferred carrier directly with any questions and/or concerns about delivery.

What is your return and exchange policy?

Your satisfaction and safety are high priorities for us. Because all Copious Bags® zipper pouches are FDA approved for direct contact with food, we do not accept returns or exchanges. This policy is in place to protect the integrity of our bags, and to ensure the safety of your products. However, if by chance Copious Bags® has shipped the incorrect product, we will gladly provide you with a return address label and ship the correct product immediately. You must notify us within 5 days of receiving your order.

To ensure your ultimate satisfaction of the size, material, and compatibility of our bags with your product, you may order single bag samples by visiting our Order Samples page.

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