Order Tracking and Shipments

Will I receive an order update and/or a confirmation?

All confirmations will be sent to the email address you provided at the time of checkout. Be sure that you have provided us the best email address as your tracking information will be sent to this address as well.

The first email confirmation you will receive is the order confirmation. It is to let you know your order has been received and is being processed.

The second email will confirm that your order has shipped and will include the tracking number and a direct link to the carrier. You can then follow your package online until it arrives at its final destination. Please keep in mind that tracking information and updates are sometimes delayed by the carrier. There are also occasions when you will actually receive your order, however, the tracking information still shows it in transit.

The third email you will receive is the delivery confirmation. This is especially helpful for customers that have their orders delivered to an alternate address, or to another party.

How can I track my order?

You will receive an email confirming that your order has shipped. This email will also include the tracking number and a direct link to the carrier. You can then follow your package online until it arrives to its final destination. Please keep in mind that tracking information and updates are sometimes delayed by the carrier.

There are also occasions when you will actually receive your order, however, the tracking information still shows it in transit. For international orders, tracking information can be delayed for up 7-10 days after it leaves the United States. Please know that we have absolutely no control of the tracking system and you should contact the carrier directly with any questions regarding your shipment.

CARRIER CONTACT INFORMATION

Carrier 800 Numbers To speak directly to a representative

USPS 1-800-275-8777 At each prompt: press 0, press 0, press 5, press 2

FedEx 1-800-463-3339 At each prompt, repeat: “Speak with a representative”

DHL Express Depends on country Click here, enter your tracking number

My tracking information shows 'Delivered', but I haven't received the package.

You should contact the carrier directly to inquire about your package. For carrier contact information click here. Please know that once a package is in the possession of an authorized carrier, Copious Bags® can not be held responsible for any errors made by the United States Postal Service (USPS), DHL, or FedEx.

Please allow 3 weeks of receiving your shipping notification email (6 weeks for international) to assume your order is lost. Please note your shipping confirmation and tracking number confirms that your order was processed, shipped, and received by an authorized carrier.

 

I think my package is lost. What should I do?

You should contact the carrier directly to inquire about your package. For your convenience, we provide the contact information and instructions for each carrier here. Your shipping confirmation and tracking number confirm that your order was processed, shipped and received by an authorized carrier. Unfortunately, we cannot reship, offer refunds or credits for ‘undelivered/lost’ packages. Once the package is in the possession of an authorized carrier, we can not be held responsible for any errors made by the United States Postal Service (USPS), DHL, or FedEx. We do not assist in resolving any non-delivery claims in this case. We provide every customer with a tracking number which can be used to contact USPS, DHL, or Fedex directly to inquire about delivery status.

I mistakenly had my order shipped to my old address. What can I do?

If the delivery address you provided is incorrect, one of two things will happen. The order will be returned to us, or the recipient at the delivery address keeps the package. If the package is returned to us unopened and in good condition, you will need to contact us to pre-pay the shipping/handling costs before we can reship the package. If the packaging is not returned, you will be required to place another order.

The carrier sent my package back to Copious Bags®. What should I do?

If a package is returned to our facility by the carrier, you will need to contact us directly to arrange payment for your order to be reshipped. We do not issue refunds or credits for returned packages.

My package was refused at the time of delivery but I need my bags. What happens now?

If a package is refused at the time of delivery, for any reason, and is sent back to our facility by the carrier, no refund or credit will be issued.  You will need to contact us directly to arrange payment for the re-shipping cost.

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