I think my package is lost. What should I do?

You should contact the carrier directly to inquire about your package. For your convenience, we provide the contact information and instructions for each carrier here. Your shipping confirmation and tracking number confirm that your order was processed, shipped and received by an authorized carrier. Unfortunately, we cannot reship, offer refunds or credits for ‘undelivered/lost’ packages. Once the package is in the possession of an authorized carrier, we can not be held responsible for any errors made by the United States Postal Service (USPS), DHL, or FedEx. We do not assist in resolving any non-delivery claims in this case. We provide every customer with a tracking number which can be used to contact USPS, DHL, or Fedex directly to inquire about delivery status.


Enjoy free shipping on all U.S. orders of $499 or more*. (some restrictions apply)