You will receive an email confirming that your order has shipped. This email will also include the tracking number and a direct link to the carrier. You can then follow your package online until it arrives at its final destination. Please keep in mind that tracking information and updates are sometimes delayed by the carrier.

There are also occasions when you will actually receive your order, however, the tracking information still shows it in transit. For international orders, tracking information can be delayed for up 7-10 days after it leaves the United States. Please know that we have absolutely no control of the tracking system and you should contact the carrier directly with any questions regarding your shipment.

CARRIER CONTACT INFORMATION

To speak directly to a (human) representative, follow the instructions below:

USPS 1-800-275-8777 | at each prompt: press 0, press 0, press 5, press 2

FedEx 1-800-463-3339 | at each prompt, repeat: “Speak with a representative” until you are connected

DHL Express | contact information depends on your country. Click here, then enter your tracking number